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Manages customer relationships, ensures successful product adoption, and drives retention through proactive support and account management.
Monitor and evaluate customer service interactions across channels, score performance against quality standards, and develop coaching strategies to improve CSR performance and service quality.
At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.
We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the company’s
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned
professionals. To learn more, please visit: www.colibrigroup.com
As a Customer Service Quality Professional, you’ll play a critical role in driving data-informed quality strategies that enable Customer Service Representatives (CSRs) to deliver consistent, high-quality customer interactions across voice, chat, and email channels.
This role focuses on performance evaluation, trend analysis, and continuous improvement; leveraging quality insights to identify skill gaps, inform coaching and training strategies, and influence operational decisions. Through ongoing monitoring, analysis, and cross-functional collaboration, the Quality Analyst ensures service standards evolve alongside business needs, customer expectations, and organizational priorities.
Key Responsibilities
• Quality Monitoring & Evaluation (40%)
o Assist in the development and upholding of customer service quality standards.
o Review and assess customer interactions (calls, chats, emails) for adherence to quality standards, policies, and procedures.
o Score interactions based on established criteria and document findings accurately.
o Identify trends and recurring issues impacting customer satisfaction and operational efficiency.
• Performance Improvement (40%)
o Collaborate with managers, supervisors, and key stakeholders to create strategies for improving service quality.
o Track progress on corrective actions and ensure continuous improvement of customer service representatives.
o Maintain documentation of training activities and quality assessments for all mentees.
o Implement professional coaching methodology to frame individual and group coaching sessions.
o Work in tandem with other QA professionals to create and maintain standard operating procedure documentation regarding the Quality Assurance role.
• Technology & Reporting (20%)
o Leverage quality reports, trend analysis, and professional observations to proactively identify performance risks and opportunities and translate findings into data-driven recommendations that inform business initiatives, operational improvements, and strategic decisions for Customer Service leadership.
o Support efforts to implement and create best practices around agent assist tools, AI quality tools, data collection, and technology usage.
o Make effective use of data for reporting and to influence broader business and training initiatives.
Qualifications
• Education: Bachelor’s degree in business, Communications, or related field (or equivalent experience).
• Experience:
o 3+ years in a fast paced and growing customer service quality assurance or training role.
o Experience in call center or customer support environment preferred.
• Skills:
o Strong analytical and problem-solving skills.
o Excellent communication and presentation abilities.
o Proficiency in MS Office and quality monitoring tools.
o Ability to manage multiple projects and meet deadlines.
Core Competencies
• Attention to detail
• Coaching and mentoring
• Customer-centric mindset
• Adaptability and continuous learning
$20 - $22.60 an hour
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you’re excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn’t align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don’t hesitate to take the leap and apply today!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Manages technical relationships with key accounts, providing implementation support and ensuring customer success with Zephr platform.
Manages customer relationships and success outcomes for Italian-speaking accounts at an AI video platform company.
Manages customer success and satisfaction for enterprise clients, ensuring product adoption and long-term retention.
Manages client relationships and ensures customer success in small markets by handling support and account retention.
Manages post-sales technical deployments for self-serve customers, guiding them through activation and troubleshooting deployment blockers to meet rapid time-to-value targets.
Abnormal AI is looking for a Professional Services Consultant to join the Self-Serve Professional Services team. We’re looking for candidates based on the West Coast to best support the needs of this role and our customers. The Self-Serve team owns the post-sales technical deployment for our smaller, lower-touch accounts from our Mid-Market/Commercial book of business that move through implementation on a fast, largely asynchronous motion rather than a scheduled, high-touch consulting engagement. This role will carry a large, high-turnover portfolio of concurrent deployments and are expected to bring customers to full value in days, not weeks, against a 12-day time-to-value target. Drawing on your knowledge of enterprise mail flow and email security, you’ll guide customers through activation, troubleshoot the harder technical cases that come up, and keep dozens of accounts moving at once. The ideal candidate is energized by real speed and real scale, and thrives in an environment where things move fast and nothing stays still for long.
#LI-EM3
Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
Base salary range:
$84,200—$121,000 USD
A note on AI in our process: Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI’s policies relevant to our security and privacy standards.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
Provide technical support to customers using Lucidworks search products, troubleshoot issues, and collaborate with engineering teams to resolve defects and feature requests.
Lucidworks is leading digital transformation for some of the world’s biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks’ suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way.
Please note: To ensure a fair and efficient process for all applicants, we kindly ask that you refrain from direct outreach to our hiring managers or team members. All communication should go through the official application portal. We will review your application carefully and reach out to you if your qualifications match our needs. We appreciate your interest in Lucidworks!
About the Role
As a Search Engineer on our Technical Support team, you’ll be a trusted technical partner to our customers, helping them get the most out of Lucidworks Fusion and resolving the issues that stand between them and a great search experience. You’ll work hand-in-hand with Engineering and Customer Success to run down product defects, performance issues, and feature requests, and you’ll help shape the product by surfacing what you’re hearing from the field.
This role rewards sharp problem-solving, careful attention to detail, and a genuine understanding of search technology. You’ll move comfortably between deeply technical conversations and plain-language explanations for non-technical stakeholders, and you’ll bring real empathy to every interaction, because behind every ticket is a person trying to get their job done.
This role provides primary support to our U.S. government customers, so it does come with a citizenship requirement below. It’s fully remote and will stay that way. We’re ideally looking for someone based on the West Coast or who is comfortable working hours aligned with the Pacific time zone.
Field incoming questions and help customers configure Lucidworks Fusion and its components, and understand how to get the most from the product’s features
Troubleshoot complex search issues across Lucene, Solr, and related distributed systems
Write clear, reusable knowledge base articles that help the broader customer base solve similar issues on their own
Spot opportunities to bring customers additional value through follow-on products and services
Relay high-value use cases and customer feedback to Product and Engineering so it shapes what we build next
Collaborate across teams to diagnose and resolve critical, high-stakes issues
Participate in a 24/7/365 on-call rotation, including weekends and holidays
U.S. citizenship, required due to government contracts
2+ years of hands-on experience with Lucene/Solr or comparable search technologies (e.g., Elasticsearch, OpenSearch)
3+ years of professional experience in a customer-facing, level 2–3 technical support role
A bachelor’s degree or higher in Engineering or Computer Science, preferred
Experience working in a technical support CRM (Salesforce, Zendesk, or similar)
Clear, confident written and verbal communication with customers over email and phone
Proficiency in Java, plus a scripting language such as Python, Perl, or Ruby
Comfort on Unix/Linux systems: command-line navigation, file permissions, system logs, scripting, and basic networking
Working proficiency with Kubernetes and containerized deployments
Bonus points for:
Exposure to related open-source projects or other commercial search technologies
Experience in enterprise search, e-commerce, or business intelligence
Familiarity with machine learning, data science, or Gen AI concepts (embeddings, vector search, RAG)
Hands-on experience with a public cloud platform (AWS, Azure, or GCP)
Startup experience
Apache Lucene/Solr, ZooKeeper, Spark, Kafka, Ray, Helm
Java, Python, Linux, Kubernetes, Docker, GitHub, Grafana
Zendesk, Jira
$88,000 - $121,000 a year
Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company.
Thank you for your interest and we look forward to learning more about you.
Note to third party recruiters:
We appreciate your interest in our job opportunities. However, we kindly request that third-party recruiters and staffing agencies refrain from contacting us regarding these positions. We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from third-party recruiters or agencies. Unsolicited resumes and referrals will become the property of Lucidworks, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Onboards new customers, trains engineering teams on synthetic monitoring tools, and provides ongoing technical support to ensure customer adoption and success.
(Remote, US East Coast, Series B DevTools SaaS, synthetic monitoring)
The best developers don’t wait for a customer to tell them something’s broken.
They catch it first, in the pull request, in staging, or in the checkout flow at 3am, before a single user notices. That instinct is Checkly’s whole reason to exist. We give developers and their agents the tools to own reliability the way they own their code: end-to-end tests and synthetic monitoring defined as code, powered by OpenTelemetry and Playwright, versioned and reviewed like everything else they ship. From pull request to post-mortem, in one place.
Thousands of them, from modern AI companies like Mistral and resolve.ai to large engineering orgs like LinkedIn, Citi, and 1Password, build with us. In 2024 we raised $20M in Series B funding from Balderton, CRV and Accel.
Here’s the thing about 2026: AI agents and coding assistants are shipping more software, faster, than any team could review by hand, and more of it is breaking in ways nobody has seen before. LLM-backed features fail probabilistically. Agents take actions no runbook anticipated. “Is my app healthy?” is becoming an unanswerable question for a whole generation of AI-native software.
That’s where you come in. This role starts where the sale ends. You will onboard new customers, train their engineering teams, and stay close to those accounts as their use of Checkly grows. You are the technical counterpart in the account, and you run your own customer meetings.
We’re looking for a Solutions Engineer to make sure customers get real value out of Checkly after they sign.
You will learn Checkly and the monitoring space deeply, then help customers solve real reliability problems.
You will own technical onboarding for new accounts: implementation, configuration, and getting their first monitoring into production.
You will run workshops and trainings for customer engineering teams.
You will be the technical counterpart in existing accounts, supporting adoption, troubleshooting, and growth alongside the sales team.
You will run your own customer meetings, from technical deep dives to account check-ins.
You will contribute to technical documentation and internal playbooks as you learn what works.
You will speak with customers directly and share your learnings with Product Engineering and Marketing.
Around 2 years of experience in a post-sales technical role: customer onboarding, workshops and trainings, and helping accounts grow. Solutions engineering, professional services, customer success engineering, technical account management, or a similar path all work.
Hands-on experience with monitoring, observability, or automated testing.
Strong technical skills that allow you to read, write, and debug code (Javascript/Node.js preferred).
Ability to use AI tools to accelerate customer-facing work: researching a customer’s stack, generating tailored example code, building proof-of-concept repos, drafting technical responses. We build with Claude Code, Codex, and similar tools.
Genuine interest in working directly with customers. You enjoy talking to people, running workshops and demos, driving a meeting yourself, and explaining technical concepts clearly.
Excellent spoken and written English skills
Ability to be autonomous and self-motivated in an async-work environment, while you also enjoy getting to know your colleagues and helping others.
Based on the US East Coast, in Eastern Time (ET).
Able to travel occasionally to customers.
Startup experience is helpful, but not required.
Transparent salary (more info below)
Become part of a fast-growing, and international team where your work matters. Your impact won’t get lost in layers of bureaucracy.
Stock options
Flexible paid vacation
Paid sick leave & up to 14 weeks of paid parental leave
US: Medical, Dental, Vision, FSA, long- and short-term disability, life insurance, 401(K) and more
Annual company on-site
Find out more here.
Fair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator that includes several factors such as seniority level as well as location.
For this role, there’s a 70% base salary - 30% commission split. The range is
$107k-$155k OTE for someone in the US.
$134k-$185k OTE for someone in US Tier 1 locations like NYC, Boston.
If this sounds interesting, please apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women, non-binary people and POC will seek to match a much higher percentage of requirements before applying. If you’re not sure you’re the right fit, apply anyway and let us know what you bring to the table. We’d love to hear from you!
We’re all about being transparent and setting clear expectations. That’s why we’ve put together our hiring playbook and open-sourced our employee handbook. There you’ll find a sneak peek of who we are, how we work and what you can expect in our hiring process.
Manages customer lifecycle for sportsbook clients, ensuring satisfaction and identifying upsell opportunities while monitoring SLAs and contract renewals.
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE:
The successful candidate will demonstrate a hybrid skill set, combining a strong commercial acumen with a passion for the ongoing customer experience at Genius Sports. You will understand our products and services in detail and speak credibly with industry experts. In addition, you will be required to immerse yourselves within the sports betting industry and to understand all technological and regulatory developments.
This candidate will manage the ongoing customer lifecycle for their allotted customers, ensuring customers are engaged and satisfied with their products and services. Throughout the contract term you will identify and execute upsell and cross-sell opportunities, with the ultimate goal of ensuring a successful renewal - collaborating with Senior Managers, the Head of Client Growth & the Global Commercial Director to do so.
Main Responsibilities:
WHAT YOU’LL BRING:
This role offers an annualized salary of $100,000 - $120,000, plus variable compensation, and includes eligibility for Genius Sports Group’s benefits plan.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius Sports.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
Manages customer relationships, ensures customer success with HubSpot products, and drives adoption to help customers achieve their goals.
Manages customer success and expansion for 1,000+ accounts by identifying growth opportunities, conducting business reviews, and leveraging AI tools to scale account coverage and improve customer outcomes.
As a Customer Success Manager, Scaled Accounts you will play a crucial role in ensuring our customers achieve their desired outcomes with our products/services. You will work to identify and scale customers to drive growth within a segment of over 1,000 customers. Your focus will be leveraging tools and technology to identify expansion and growth opportunities within the scaled book of business. In this role, you will be proactive, set benchmarks and milestones, present business reviews, advocate for product solutions, review product usage, discuss feedback, and make suggestions to improve the overall customer experience.
Why join Tipalti?
Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 4000 global customers, Tipalti is one of the most valuable private fintech companies in the world.
At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.
In this role, you will be responsible for:
About you
Our benefits package includes:
Base Salary Range: $77,600 - $97,000 CAD annually.
Bonus: Target bonus is 10% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.
Expected Total Compensation: $85,360 - $106,700 CAD annually (includes base salary plus target bonus/commission).
The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate’s unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.
Our Mission
Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.
Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it” - a mission to which we are constantly committed.
Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.
As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance.
AI Use We may use artificial intelligence and automated systems (collectively “AI”) to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti.com.
Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:
Job Candidate Privacy Notice | Tipalti
www.tipalti.com/privacy/job-candidate-privacy-notice/
Provide onsite and remote technical support for battery energy storage systems, including installation, commissioning, maintenance, and troubleshooting for customers.
About Us:
SES AI Corp. (NYSE: SES) is dedicated to accelerating the world’s energy transition through groundbreaking material discovery and advanced battery management. We are at the forefront of revolutionizing battery creation, pioneering the integration of cutting-edge machine learning into our research and development. Our AI-enhanced, high-energy-density and high-power-density Li-Metal and Li-ion batteries are unique; they are the first in the world to utilize electrolyte materials discovered by AI. This powerful combination of “AI for science” and material engineering enables batteries that can be used across various applications, including transportation (land and air), energy storage, robotics, and drones.
To learn more about us, please visit: www.ses.ai
What We Offer:
What we Need:
We are seeking a Field Application Engineer (FAE) to lead field deployment, technical support, and after-sales service for advanced battery and energy-storage systems.
The successful candidate will support customers through onsite service, phone-based technical assistance, and remote troubleshooting. Responsibilities include system installation, commissioning, maintenance, issue resolution, and performance monitoring. This role requires hands-on experience with both hardware and software and the ability to diagnose system-level issues involving batteries, battery management systems (BMS), power electronics, communication networks, and cloud- or edge-based software.
The candidate will work closely with customers, engineering teams, manufacturing partners, and business-development teams. Occasional after-hours support and domestic travel will be required based on customer and project needs.
Essential Duties and Responsibilities:
Required Qualifications :
The salary range for this position as required under applicable pay transparency laws.
Salary Range
$90,000—$120,000 USD
Manages customer relationships and drives expansion within a scaled book of 1,000+ accounts by identifying growth opportunities, conducting business reviews, and leveraging AI tools to streamline workflows.
As a Customer Success Manager, Scaled Accounts you will play a crucial role in ensuring our customers achieve their desired outcomes with our products/services. You will work to identify and scale customers to drive growth within a segment of over 1,000 customers. Your focus will be leveraging tools and technology to identify expansion and growth opportunities within the scaled book of business. In this role, you will be proactive, set benchmarks and milestones, present business reviews, advocate for product solutions, review product usage, discuss feedback, and make suggestions to improve the overall customer experience.
Why join Tipalti?
Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 4000 global customers, Tipalti is one of the most valuable private fintech companies in the world.
At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.
In this role, you will be responsible for:
About you
Our benefits package includes:
Base Salary Range: $77,600 - $97,000 CAD annually.
Bonus: Target bonus is 10% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.
Expected Total Compensation: $85,360 - $106,700 CAD annually (includes base salary plus target bonus/commission).
The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate’s unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.
Our Mission
Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.
Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it” - a mission to which we are constantly committed.
Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.
As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance.
AI Use We may use artificial intelligence and automated systems (collectively “AI”) to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti.com.
Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:
Job Candidate Privacy Notice | Tipalti
www.tipalti.com/privacy/job-candidate-privacy-notice/
Engages and retains healthcare practice customers through scaled success strategies, optimizing product adoption and growth using AI-driven engagement models.
Manages and leads a customer support team for the LATAM region, overseeing ticket resolution and customer success operations.
Provides advanced troubleshooting and technical support to end users on a customer project.
Manages client relationships, conducts onboarding, monitors product adoption, and leads renewals for SaaS platform customers while supervising a small team.
Headquarters: US-Florida
URL: https://iti-digital.com/
Role Overview
ITI Digital is seeking a Client Success Manager to serve as the primary relationship manager for a diverse portfolio of clients across our DXP platform and managed destination websites. This portfolio includes Destination Management Organizations (DMOs), regional tourism boards, Chambers of Commerce, parks & recreation departments, government agencies, and economic development organizations. A background working with or for these types of organizations is central to this role.
This is an active, day-to-day account management position. The Client Success Manager personally conducts onboarding calls, manages ongoing client engagements, monitors product adoption, and leads the renewal process. The role owns a defined core book of accounts directly and provides day-to-day direction to a small team of Client Success Specialists across the team's combined account portfolio. In addition to direct account responsibilities, this role contributes to process refinement and serves as an internal representative of client needs in product and strategy discussions. This is a hands-on, collaborative role rather than a removed management position.
Preferred Background
The ideal candidate brings direct familiarity with the organizations ITI Digital serves, along with an understanding of the digital tools that support them. Relevant experience may include one or more of the following:
Experience within a Destination Management or Marketing Organization (DMO), government agency, or economic development organization in a marketing, digital, or partnership capacity
Experience selling marketing services, digital platforms, or SaaS solutions to destinations, tourism boards, parks & recreation departments, government agencies, or economic development organizations from an agency or vendor perspective
Familiarity with co-op programs, visitor guide campaigns, itinerary tools, virtual visitor centers, or digital engagement platforms used by public-sector or destination marketing organizations
An understanding of the operational environment of public-sector and quasi-public organizations, including board reporting cycles, grant-funded budgets, fiscal year planning, and multi-stakeholder decision-making processes
A genuine understanding of how these organizations operate — and the ability to translate that understanding into thoughtful, consultative account management — will be a distinguishing quality in this role
Key Responsibilities
1. Sales-to-CS Handoff & CRM Stewardship
This area of responsibility focuses on ensuring a smooth transition from Sales and maintaining accurate data across client management systems.
Maintain CRM company and deal records up-to-date with client information; flag gaps and align with Sales as needed
Manage the client management platform configuration, including lifecycle stages, health scores, and onboarding playbooks
Lead periodic reviews of the client management platform database to ensure accuracy, clean segmentation, and up-to-date client records
Serve as the primary CS point of contact for platform questions, configuration updates, and vendor best practices
2. New Client Onboarding Ownership
The Client Success Manager is responsible for guiding new clients through a structured, milestone-driven onboarding process across our DXP platform and managed destination websites.
Conduct welcome calls and kickoff meetings, drawing on destination industry experience to establish meaningful rapport with clients
Clarify package scope, delivery timelines, and client-side resource commitments in accessible, straightforward terms
Coordinate with Implementation and Technical Support specialists to track milestone completion; escalate blockers proactively
Provide product demonstrations tailored to client use cases, connecting features to real workflows relevant to the client's organization type
Deliver a formal end-of-onboarding notification and satisfaction survey; document lessons learned for playbook improvement
3. Subscription Engagement & Product Adoption Strategy & Support
This area of responsibility centers on developing and sustaining strong client relationships throughout the subscription period, with a focus on long-term engagement and product adoption.
Maintain direct ownership of an assigned core book spanning DMOs, government agencies, Parks & Recreation departments, and economic development organizations across their full subscription terms
Conduct regular check-in cadences calibrated to client tier and account health
Apply relevant industry knowledge to connect product features to client outcomes, including visitor center engagement metrics, grant reporting requirements, economic development KPIs, and co-op partner ROI
Identify expansion opportunities within existing accounts and hand off to the Sales team for follow-through
Proactively identify accounts showing signs of declining usage or key contact changes, and respond with appropriate education or outreach
Share relevant case studies, benchmark data, and best practices from across the ITI Digital client base to support adoption
Serve as an internal advocate for clients during product development discussions, translating sector-specific feedback into actionable product input
4. Client Health Monitoring & Risk Management
The Client Success Manager is expected to maintain a consistent, informed view of account health, identifying and addressing risks before they affect client satisfaction or retention.
Maintain health scores in the client management platform using usage data, survey results, support ticket patterns, and relationship signals
Conduct structured health-check conversations at defined intervals, especially during leadership transitions at client organizations
Deploy satisfaction survey campaigns at key subscription milestones; analyze results and close the feedback loop with clients
Classify at-risk accounts on early indicators — passive satisfaction, declining usage, key contact changes, budget or procurement signals, and client unresponsiveness — not solely on expressed dissatisfaction, and maintain a documented save plan for each
Log client-reported technical issues and escalate for triage and engineering assignment
Escalate at-risk accounts to leadership with a clear situation summary, documented save plan, and recommended course of action well ahead of the renewal date
5. Renewal Management
Renewal management is a primary accountability of the Client Success Manager. This role carries direct responsibility for retained revenue across the assigned portfolio.
Maintain a current, accurate renewal pipeline with visibility into upcoming contract end dates
Initiate renewal conversations well in advance of contract end; identify and address concerns early to avoid late-stage risk
Apply approved concession parameters for renewal negotiations; escalate any offer outside those boundaries prior to client communication
Prepare renewal contracts (with admin support); track signature status and follow up as needed
Escalate contract, pricing, or invoicing concerns to leadership with full account context and a recommended course of action
6. Team Collaboration, Coaching & Continuous Improvement
The Client Success Manager works closely with a small team of Client Success Specialists, providing day-to-day guidance, sharing best practices, and helping to ensure consistent quality across the team's client interactions.
Provide day-to-day direction and support to Client Success Specialists, including guidance on client communication, issue resolution, and account management best practices
Serve as a resource for the Specialists when navigating complex client situations, escalations, or unfamiliar account types
Partner with Implementation, Technical Support, and relevant internal teams to resolve client issues that fall outside standard support workflows
Contribute to the development and refinement of onboarding and adoption playbooks, drawing on direct client experience across the full portfolio
Contribute relevant sector knowledge to internal conversations regarding product roadmap, marketing, and sales positioning
Uphold consistent standards in client communication, documentation, and CRM data management, and support the Specialists in doing the same
Ideal Candidate Profile
The following characteristics describe the professional qualities ITI Digital is seeking in this role:
Dependable — consistently reliable in following through on commitments to clients and colleagues
Collaborative — willing to share knowledge and provide informal guidance to colleagues in a team-oriented environment
Consultative — approaches client relationships with careful listening and thoughtful problem-solving
Sector-fluent — familiar with the operational and planning cycles of DMOs, government agencies, and economic development organizations, including board governance, grant budgets, and public accountability structures
Tech-curious — interested in SaaS and digital platforms, with a willingness to develop fluency in new tools
Detail-oriented — attentive to the accuracy and thoroughness required in CRM management, milestone tracking, and contract administration
Adaptable — comfortable navigating shifting priorities in a growing organization
Autonomous — able to exercise sound independent judgment while knowing when to involve leadership
Composed under pressure — maintains professionalism and perspective in a fast-paced, evolving environment
Position Details
Location: Fully remote — US Eastern Time Zone (8 AM – 5 PM ET). Reliable computer and internet connection required. Candidates located in the US Eastern or Central Time Zone are preferred.
Work Schedule: Full-time exempt position. Standard hours: 8:00 am–5:00 pm EST. Minimum 40 hours per week. Additional time may be required based on business needs.
Employment Type: Contract-to-hire 1099, with a 90-day evaluation period. Successful completion converts to Full-Time W2 with benefits.
Compensation: Commensurate with experience. Compensation is determined based on factors including relevant experience, demonstrated qualifications, and geographic location.
Reports To: VP, Digital Strategy
Platform Communication/Systems: Slack, Zoom, Google Meet, and CRM/project management tools, such as Vitally CS, HubSpot, Asana, JIRA, and Freshdesk.
ITI Digital is an equal opportunity employer.
To apply: https://weworkremotely.com/remote-jobs/iti-digital-saas-client-success-manager
Manages full lifecycle of pharma client projects, maintains client relationships, coordinates timelines and deliverables, and ensures contract fulfillment in a healthcare communications environment.
Location: Remote
Doximity is the leading clinical AI company with the largest network of U.S. clinicians. Doximity’s AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems. Doximity’s mission is to help clinicians be more productive so they can provide better care for their patients.
At Doximity, we value curiosity, ownership, inclusion, and a commitment to making a meaningful impact. If you’re excited about solving complex problems that improve healthcare, we’d love to hear from you.
The Client Success Manager role operates within our Rx Business Unit and Pharma Client Success team. This is a client-facing position and you should be comfortable owning your own accounts, working with a lot of autonomy. You will manage the full life cycle of projects for clients and provide a level of service that ensures an ongoing positive relationship.
You’ll need to embrace a fast-paced, tech savvy, healthcare communications environment. You will also need to be confident in managing multiple clients and priorities simultaneously. A detail-oriented, self-motivated, “can-do” personality is essential.
Location: This role is Remote in the U.S.
We’re excited to meet candidates who have many of the following qualifications:
The anticipated total compensation for this role is depending on factors such as experience, skills, location, and internal equity.
Our total compensation package may include:
Specific compensation details will be discussed during the interview process.
In addition to competitive compensation, Doximity offers a comprehensive benefits package for full time employees. Some of our offerings include:
At Doximity, you’ll join a mission-driven company where your work has a meaningful impact on healthcare. We believe great ideas come from empowered teams, and we’re committed to creating an environment where people can do their best work.
Doximity may use artificial intelligence (AI)-enabled tools throughout the hiring process to help improve the candidate experience and support our recruiting team. These tools may assist with administrative tasks such as scheduling, general communication, interview coordination, note-taking, or summarizing interview feedback. Human recruiters and hiring managers make all hiring decisions. We are committed to using AI responsibly, transparently, and in accordance with applicable laws.
Doximity is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone can thrive. We consider all qualified applicants without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.
If you require a reasonable accommodation during the application or interview process, please let us know so we can support your participation.
Manages full lifecycle of pharma client projects, maintains client relationships, coordinates timelines and deliverables across multiple accounts.
Location: Remote
Doximity is the leading clinical AI company with the largest network of U.S. clinicians. Doximity’s AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems. Doximity’s mission is to help clinicians be more productive so they can provide better care for their patients.
At Doximity, we value curiosity, ownership, inclusion, and a commitment to making a meaningful impact. If you’re excited about solving complex problems that improve healthcare, we’d love to hear from you.
The Client Success Manager role operates within our Rx Business Unit and Pharma Client Success team. This is a client-facing position and you should be comfortable owning your own accounts, working with a lot of autonomy. You will manage the full life cycle of projects for clients and provide a level of service that ensures an ongoing positive relationship.
You’ll need to embrace a fast-paced, tech savvy, healthcare communications environment. You will also need to be confident in managing multiple clients and priorities simultaneously. A detail-oriented, self-motivated, “can-do” personality is essential.
Location: This role is Remote in the U.S.
We’re excited to meet candidates who have many of the following qualifications:
The anticipated total compensation for this role is depending on factors such as experience, skills, location, and internal equity.
Our total compensation package may include:
Specific compensation details will be discussed during the interview process.
In addition to competitive compensation, Doximity offers a comprehensive benefits package for full time employees. Some of our offerings include:
At Doximity, you’ll join a mission-driven company where your work has a meaningful impact on healthcare. We believe great ideas come from empowered teams, and we’re committed to creating an environment where people can do their best work.
Doximity may use artificial intelligence (AI)-enabled tools throughout the hiring process to help improve the candidate experience and support our recruiting team. These tools may assist with administrative tasks such as scheduling, general communication, interview coordination, note-taking, or summarizing interview feedback. Human recruiters and hiring managers make all hiring decisions. We are committed to using AI responsibly, transparently, and in accordance with applicable laws.
Doximity is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone can thrive. We consider all qualified applicants without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.
If you require a reasonable accommodation during the application or interview process, please let us know so we can support your participation.
