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Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

This is a remote opportunity and we would be interested in applicants from USA in EST time zones only at this time.

Senior Engineering Manager, Grafana Frontend

The Opportunity:

Grafana is an open-source observability product and a platform that teams and plugin developers build on. The Frontend group shapes its user experience (from dashboards and visualisation to navigation, search and sharing) and the foundations that support engineering teams and community contributors across the Grafana ecosystem.

As Senior Engineering Manager, you’ll lead the Frontend Platform and Navigation squads, owning their performance, delivery and customer outcomes. Frontend Platform enables teams to build reliable, high-quality experiences; Navigation helps users find and organise resources and move confidently through Grafana.

You’ll develop senior engineers, partner with Product and Design, and improve how teams work, including through AI and automation. We use Cloud-first rollout and experimentation to learn quickly, bringing relevant improvements to OSS and Enterprise.

AI Notice: We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You’ll also have access to the latest frontier models from OpenAI, Anthropic, and Google.

What You’ll Be Doing:

• Be accountable for the performance of two distributed engineering squads: set clear expectations, delegate effectively, coach and develop each team member, give timely feedback, address performance gaps and build a culture of trust and accountability.
• Own hiring and team planning across both squads, aligning team capacity and skills with product priorities and longer-term needs.
• Lead discovery with your squads: engage directly with customers, community members and internal users, combine their feedback with research and usage evidence, and use those insights to shape roadmaps and priorities.
• Partner with Product, Design and engineering leaders to set priorities, resolve dependencies and make trade-offs between customer needs, long-term investments and operational demands.
• Own delivery across both squads from discovery through rollout and measurement: set milestones, surface risks early and intervene when commitments are at risk.
• Use AI regularly in your management work to synthesise research and feedback, inform roadmap and resourcing decisions, and streamline coordination, reporting and follow-through.
• Improve how the squads plan, make decisions and deliver. Lead the adoption of AI and automation across engineering and operational workflows, evaluating their impact on delivery speed, quality and time spent on repetitive work.
• Set engineering direction with senior engineers for the frontend foundations owned by your squads, including developer experience, accessibility, architecture, tooling, reliability and multitenant capabilities.
• Set engineering direction for navigation, search and resource organisation, including where AI-assisted discovery can help users find what they need.
• Set and uphold engineering standards for quality, security and operability, including how teams evaluate and validate AI-assisted work.
• Lead improvements across Grafana and R&D that increase engineering productivity and improve business outcomes.
• Participate in the engineering management on-call rota, coordinate responses and drive improvements that reduce recurring disruption. Regularly use Grafana’s AI capabilities for observability, incident investigation and management, bringing that experience into product feedback and roadmap decisions.

What Makes You a Great Fit

• Significant experience managing senior engineers, building healthy teams and developing technical leaders. You give clear feedback and address performance gaps directly and fairly.
• A strong technical foundation in modern web or frontend systems, enabling you to evaluate technical trade-offs and shape architectural and engineering-quality decisions with senior engineers.
• A track record of turning ambiguous, cross-team problems into clear priorities and measurable results, managing delivery risks and operational demands.
• Strong product and customer judgement, with the ability to connect engineering investments to user, developer and business outcomes.
• Clear, concise written communication and the ability to work effectively in a remote, globally distributed organisation.
• An appreciation for open-source development and the judgement to balance Cloud-first delivery with the needs of customers, community members and internal teams.
• Practical experience using AI and automation in your own leadership work, and leading teams to adopt them effectively.

Bonus Points For

• Experience with React, TypeScript or comparable large-scale frontend ecosystems.
• Experience leading a developer platform team, including support for plugins or extensions.
• Experience with navigation, search, information architecture or resource-management products.
• Experience delivering multitenant SaaS or major platform migrations.
• Experience working on a widely adopted open-source product.

Compensation & Rewards:

In the United States, the Base compensation range for this role is USD 208,602- USD 250,322. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process.

All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

Senior Engineering Manager, Grafana Frontend

The Opportunity:

Grafana is an open-source observability product and a platform that teams and plugin developers build on. The Frontend group shapes its user experience (from dashboards and visualisation to navigation, search and sharing) and the foundations that support engineering teams and community contributors across the Grafana ecosystem.

As Senior Engineering Manager, you’ll lead the Frontend Platform and Navigation squads, owning their performance, delivery and customer outcomes. Frontend Platform enables teams to build reliable, high-quality experiences; Navigation helps users find and organise resources and move confidently through Grafana.

You’ll develop senior engineers, partner with Product and Design, and improve how teams work, including through AI and automation. We use Cloud-first rollout and experimentation to learn quickly, bringing relevant improvements to OSS and Enterprise.

AI Notice: We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You’ll also have access to the latest frontier models from OpenAI, Anthropic, and Google.

What You’ll Be Doing:

• Be accountable for the performance of two distributed engineering squads: set clear expectations, delegate effectively, coach and develop each team member, give timely feedback, address performance gaps and build a culture of trust and accountability.
• Own hiring and team planning across both squads, aligning team capacity and skills with product priorities and longer-term needs.
• Lead discovery with your squads: engage directly with customers, community members and internal users, combine their feedback with research and usage evidence, and use those insights to shape roadmaps and priorities.
• Partner with Product, Design and engineering leaders to set priorities, resolve dependencies and make trade-offs between customer needs, long-term investments and operational demands.
• Own delivery across both squads from discovery through rollout and measurement: set milestones, surface risks early and intervene when commitments are at risk.
• Use AI regularly in your management work to synthesise research and feedback, inform roadmap and resourcing decisions, and streamline coordination, reporting and follow-through.
• Improve how the squads plan, make decisions and deliver. Lead the adoption of AI and automation across engineering and operational workflows, evaluating their impact on delivery speed, quality and time spent on repetitive work.
• Set engineering direction with senior engineers for the frontend foundations owned by your squads, including developer experience, accessibility, architecture, tooling, reliability and multitenant capabilities.
• Set engineering direction for navigation, search and resource organisation, including where AI-assisted discovery can help users find what they need.
• Set and uphold engineering standards for quality, security and operability, including how teams evaluate and validate AI-assisted work.
• Lead improvements across Grafana and R&D that increase engineering productivity and improve business outcomes.
• Participate in the engineering management on-call rota, coordinate responses and drive improvements that reduce recurring disruption. Regularly use Grafana’s AI capabilities for observability, incident investigation and management, bringing that experience into product feedback and roadmap decisions.

What Makes You a Great Fit

• Significant experience managing senior engineers, building healthy teams and developing technical leaders. You give clear feedback and address performance gaps directly and fairly.
• A strong technical foundation in modern web or frontend systems, enabling you to evaluate technical trade-offs and shape architectural and engineering-quality decisions with senior engineers.
• A track record of turning ambiguous, cross-team problems into clear priorities and measurable results, managing delivery risks and operational demands.
• Strong product and customer judgement, with the ability to connect engineering investments to user, developer and business outcomes.
• Clear, concise written communication and the ability to work effectively in a remote, globally distributed organisation.
• An appreciation for open-source development and the judgement to balance Cloud-first delivery with the needs of customers, community members and internal teams.
• Practical experience using AI and automation in your own leadership work, and leading teams to adopt them effectively.

Bonus Points For

• Experience with React, TypeScript or comparable large-scale frontend ecosystems.
• Experience leading a developer platform team, including support for plugins or extensions.
• Experience with navigation, search, information architecture or resource-management products.
• Experience delivering multitenant SaaS or major platform migrations.
• Experience working on a widely adopted open-source product.

Compensation & Rewards:

In Spain, the Base compensation range for this role is EUR 106,680- EUR 128,016. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process.

All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Consequential Work. Dedicated People.

About Onebrief

Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination.

Military planning is complex by nature, requiring teams to coordinate information, people, and decisions across systems and locations. Onebrief brings planning, collaboration, simulation, and AI into one connected environment, helping teams test strategies, adapt to changing conditions, and make decisions with greater clarity when the stakes are real.

We are a distributed team of builders from military, operational, and technology backgrounds who care deeply about improving how important work gets done. Some team members work remotely, while others work directly alongside customers in operational environments around the world.

Founded in 2019, Onebrief is backed by leading investors including General Catalyst, Battery Ventures, Insight Partners, Sapphire Ventures, and Human Capital. Valued at more than $2 billion, we continue to invest in product innovation, AI capabilities, and team growth.

Security Clearance, Location, and Onsite Notice

This role requires regularly working on-site at customer locations.

If you are not currently within commuting distance, you must be willing to relocate. Onebrief provides relocation assistance.

Active Secret clearance required.

About The Role

We’re hiring a Site Reliability Engineering Manager to lead our SRE team within Infrastructure & Security. You’ll work closely with platform engineering, application engineering, security, and customer success to ensure Onebrief’s mission-critical deployments are reliable, secure, and well supported across on-prem DoD and AWS environments.

You’ll lead a team whose work spans customer-facing operations, infrastructure, observability, automation, and application reliability. Most of the team focuses on deploying and operating Onebrief in demanding customer environments.

You’ll own the team’s priorities, planning, execution, and development. A significant part of this role is coordinating work: understanding demand, balancing capacity, sequencing tasks, managing dependencies, and keeping commitments realistic as customer needs change. You’ll help the team deliver immediate operational support while making steady progress on improvements that reduce future support demands.

You’ll bring the technical grounding to evaluate risks, ask useful questions, and guide decisions. Your engineers will own technical implementation and lead incident response. You’ll provide direction, remove blockers, and create the conditions for them to succeed.

About You

You care deeply about reliability and understand the challenges of operating software in environments where connectivity, access, and deployment options can be constrained. You treat infrastructure and operability as products that deserve clear ownership, thoughtful design, and continuous improvement.

You’re an effective people manager who sets clear expectations, gives useful feedback, and helps engineers grow. You build accountability through clear priorities and meaningful ownership, and you recognize when your team needs direction, support, or room to solve a problem.

You’re comfortable managing a changing workload. You can turn competing requests into an actionable plan, account for operational interruptions, and explain what the team can commit to with its available capacity. You surface tradeoffs early and work with stakeholders to make deliberate decisions about scope and timing.

You bring calm and structure when priorities shift or incidents occur. You support engineers leading the response, help resolve escalations, and coordinate with customer-facing partners. You build a culture where engineers can surface risks early and examine failures honestly.

You have the technical judgment to help the team determine whether a recurring problem needs an infrastructure change, better automation, an application fix, or a clearer process. You bring the right people together to address it and ensure they have time to follow through.

What You’ll Do

• Lead and develop the SRE team: Hire, coach, and support engineers across infrastructure, operations, and application reliability. Set expectations, manage performance, support career development, and build the skills and coverage the team needs.

• Own capacity and work planning: Maintain a clear view of incoming requests, ongoing support needs, and planned engineering work. Break initiatives into manageable tasks with the team, establish ownership, sequence work, and adjust commitments as priorities or capacity change.

• Coordinate delivery across teams: Manage dependencies with platform engineering, application engineering, security, and customer success. Identify blockers early, resolve competing priorities, and communicate progress, risks, and decisions to stakeholders.

• Set the reliability roadmap: Translate customer needs, production data, incident patterns, and operational risks into a prioritized improvement plan. Protect capacity for work that reduces recurring failures and makes deployments easier to operate.

• Establish operational ownership: Ensure production deployments have clear support responsibilities, escalation paths, and readiness criteria. Plan with partner teams for new deployments, releases, and ongoing customer support.

• Support team-led incident response: Establish sustainable on-call coverage and clear incident response expectations. Coach engineers who serve as incident commanders and lead blameless postmortems / After Action Reviews (AARs). Help the team assess corrective actions, assign ownership, and schedule follow-through.

• Guide technical priorities: Work with engineers and technical leads to evaluate approaches to infrastructure, automation, observability, and application reliability. Ensure plans account for operability, security requirements, and the constraints of on-prem and air-gapped environments.

• Make reliability and workload visible: Guide the team’s use of SLIs, SLOs, and operational metrics. Use service health, support demand, and delivery progress to explain where investment is needed and whether improvements are working.

• Reduce operational toil: Give engineers time and support to automate repetitive deployment, maintenance, troubleshooting, and recovery work. Help turn lessons from individual customer environments into reusable improvements.

What We Look For

• An active Secret clearance

• 5+ years in Site Reliability Engineering, Platform Engineering, DevOps, or a related role, with substantial infrastructure and operations experience

• Experience directly managing engineers, including coaching, performance management, career development, and hiring

• Experience planning team capacity, prioritizing competing requests, and coordinating engineering work across teams

• A track record of delivering reliability improvements while managing ongoing operational responsibilities

• Experience with incident response and post-incident review practices, including helping engineers develop leadership and ownership

• Technical judgment sufficient to evaluate engineering proposals, understand operational risks, and guide prioritization

• Clear communication, including the ability to explain constraints and negotiate scope, timing, and commitments with stakeholders

Technical background:

You should have practical experience operating production systems and enough breadth to guide engineers working across these areas:

• Infrastructure and automation: Infrastructure as Code, configuration management, and scripting, using tools such as Terraform, Ansible, Python, Go, or Bash

• Containers and orchestration: Kubernetes deployment, troubleshooting, and operations

• Delivery practices: CI/CD pipelines, release safety, and repeatable deployments

• Cloud and on-prem environments: Operating software across AWS or AWS GovCloud and customer-managed infrastructure

• Observability: Monitoring, logging, and actionable alerting using tools such as the Grafana stack, ELK, or Datadog

• Networking and security: Core protocols, secure configuration, and connectivity troubleshooting

• Application reliability: Working with software engineers to diagnose application failures and evaluate infrastructure or code changes

We value depth in relevant areas and the ability to guide specialists across the rest.

Bonus points (nice to have):

• Experience leading teams supporting mission-critical customer deployments

• Experience managing engineering programs or coordinating delivery across multiple customer environments

• Experience operating in DoD, classified, or air-gapped environments

• Familiarity with RMF, STIGs, and ICD 503

• Experience implementing SLIs, SLOs, and error budgets for distributed systems

• GitOps practices and toolchains

• On-prem virtualization experience with VMware, Proxmox, Nutanix, Hyper-V, or similar platforms

• Application development experience, especially TypeScript or Node.js

• Relevant certifications, such as AWS DevOps Engineer or CKA/CKAD

• Active Security+ or another DoD 8570.01-approved security credential, or the ability to obtain one within 3 months of employment

Notice to Third Party Recruitment Agencies

Please note that Onebrief does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement Onebrief explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Onebrief.

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

Senior Engineering Manager, Grafana Frontend

The Opportunity:

Grafana is an open-source observability product and a platform that teams and plugin developers build on. The Frontend group shapes its user experience (from dashboards and visualisation to navigation, search and sharing) and the foundations that support engineering teams and community contributors across the Grafana ecosystem.

As Senior Engineering Manager, you’ll lead the Frontend Platform and Navigation squads, owning their performance, delivery and customer outcomes. Frontend Platform enables teams to build reliable, high-quality experiences; Navigation helps users find and organise resources and move confidently through Grafana.

You’ll develop senior engineers, partner with Product and Design, and improve how teams work, including through AI and automation. We use Cloud-first rollout and experimentation to learn quickly, bringing relevant improvements to OSS and Enterprise.

AI Notice: We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You’ll also have access to the latest frontier models from OpenAI, Anthropic, and Google.

What You’ll Be Doing:

• Be accountable for the performance of two distributed engineering squads: set clear expectations, delegate effectively, coach and develop each team member, give timely feedback, address performance gaps and build a culture of trust and accountability.
• Own hiring and team planning across both squads, aligning team capacity and skills with product priorities and longer-term needs.
• Lead discovery with your squads: engage directly with customers, community members and internal users, combine their feedback with research and usage evidence, and use those insights to shape roadmaps and priorities.
• Partner with Product, Design and engineering leaders to set priorities, resolve dependencies and make trade-offs between customer needs, long-term investments and operational demands.
• Own delivery across both squads from discovery through rollout and measurement: set milestones, surface risks early and intervene when commitments are at risk.
• Use AI regularly in your management work to synthesise research and feedback, inform roadmap and resourcing decisions, and streamline coordination, reporting and follow-through.
• Improve how the squads plan, make decisions and deliver. Lead the adoption of AI and automation across engineering and operational workflows, evaluating their impact on delivery speed, quality and time spent on repetitive work.
• Set engineering direction with senior engineers for the frontend foundations owned by your squads, including developer experience, accessibility, architecture, tooling, reliability and multitenant capabilities.
• Set engineering direction for navigation, search and resource organisation, including where AI-assisted discovery can help users find what they need.
• Set and uphold engineering standards for quality, security and operability, including how teams evaluate and validate AI-assisted work.
• Lead improvements across Grafana and R&D that increase engineering productivity and improve business outcomes.
• Participate in the engineering management on-call rota, coordinate responses and drive improvements that reduce recurring disruption. Regularly use Grafana’s AI capabilities for observability, incident investigation and management, bringing that experience into product feedback and roadmap decisions.

What Makes You a Great Fit

• Significant experience managing senior engineers, building healthy teams and developing technical leaders. You give clear feedback and address performance gaps directly and fairly.
• A strong technical foundation in modern web or frontend systems, enabling you to evaluate technical trade-offs and shape architectural and engineering-quality decisions with senior engineers.
• A track record of turning ambiguous, cross-team problems into clear priorities and measurable results, managing delivery risks and operational demands.
• Strong product and customer judgement, with the ability to connect engineering investments to user, developer and business outcomes.
• Clear, concise written communication and the ability to work effectively in a remote, globally distributed organisation.
• An appreciation for open-source development and the judgement to balance Cloud-first delivery with the needs of customers, community members and internal teams.
• Practical experience using AI and automation in your own leadership work, and leading teams to adopt them effectively.

Bonus Points For

• Experience with React, TypeScript or comparable large-scale frontend ecosystems.
• Experience leading a developer platform team, including support for plugins or extensions.
• Experience with navigation, search, information architecture or resource-management products.
• Experience delivering multitenant SaaS or major platform migrations.
• Experience working on a widely adopted open-source product.

Compensation & Rewards:

In Ireland, the Base compensation range for this role is EUR 133,600- EUR 160,320. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process.

All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Who we’re looking for

We are looking for a Chief of Staff to work alongside our VP of Finance & Operations. You will run the meetings where leadership makes its decisions, build the material that goes into them, own the projects that do not sit naturally with any one team, and make sure that what gets decided actually happens.

The job is deliberately broad, and that breadth is the point. This is a development role; built to give you a complete picture of how the business runs and to prepare you for other roles across the company over time. You will see how decisions get made at every level, and you will have a hand in most of them.

The test we are hiring against is a simple one. If the VP is away for a week, can you run the key business meetings, keep decisions moving, and leave people confident that they were dealing with someone who speaks for the function?

What you’ll be doing

• You will work as an extension of the VP of Finance & Operations, and you will own the key cross functional business meetings that set up the company’s rhythm. That means the agenda, the material, the deck itself, and the follow up once everyone has left the room.
• You will also own independent projects end to end, both strategic and ad-hoc, taking them from an open question through to a recommendation the business can act on. On larger cross functional initiatives, you will act as program manager, driving scope, sequencing, and delivery across teams you do not manage.
• Alongside that, you will stay close to the rest of the function. The core areas of finance and operations each have an owner, and you will work with them as a second owner: contributing where it helps, covering when someone is stretched, and building real depth in how each part works. You will not own those areas, and the routine operational work stays with the teams that run it.
• This is not a strategy only role. You will build the deck, run the project plan, and do the analysis yourself. The people who do well in this job are the ones who can move between shaping a decision one week and producing the work the next.

The primary responsibilities for our next Chief of Staff will be to:

Executive Operating & Communication

• Own the key cross functional business meetings, from planning through to follow through
• Own the company facing business narrative across recurring business updates, companywide meetings, and leadership presentations
• Drive decisions to closure, tracking owners and deadlines out of leadership meetings and escalating when things slip

Projects & Programs

• Own independent strategic and ad-hoc projects end to end, from framing the question through to a recommendation the business can act on
• Act as program manager for major cross functional initiatives, driving scope, sequencing, and delivery across teams you do not manage

Partnership & Breadth

• Stand in for the VP where their presence is not required, and work across every function in the business
• Act as a second owner across the core areas of finance and operations: contributing, covering, and building real depth in each

At Fieldwire, we’re looking for our next Chief of Staff to have the following skills and experiences

• 4 to 7 years in FP&A, strategic finance, business operations, consulting, or a comparable chief of staff role
• Bachelor’s degree or equivalent practical experience
• Experience owning recurring leadership meetings, from setting the agenda and preparing the material through to chasing what was decided
• Strong writing and presenting, including building executive presentations yourself and delivering them to a full room
• Strong financial modeling and analytical skills, comfortable taking an open question through to a recommendation
• Experience running cross functional programs and getting things delivered through teams you do not manage
• Comfortable with senior leaders, and able to keep a leadership discussion moving toward a decision rather than letting it drift
• A good working understanding of how a SaaS business operates and what drives its numbers
• Genuine curiosity about parts of the business outside your own remit, and an interest in growing into a bigger role over time

And if you have any of the following, we REALLY want you to apply today!

• Experience in B2B SaaS
• Experience in construction technology
• Previous experience as a Chief of Staff
• Experience inside a company owned by a larger parent organization

Compensation:

The estimated pay ranges for this role are as follows: $145,000 to $175,000.

The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications, and experience. In addition to the salary, you may be eligible for a c orporate bonus which can range up to 30%.

Why Fieldwire?

The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com.

Where is the job located?

This role is based in San Francisco and works on a hybrid schedule: Tuesday through Thursday in our downtown office at a minimum, with additional days as business needs require. Our headquarters are based in beautiful San Francisco, and our office is centrally located right off of Embarcadero Bart station.

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Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.

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ABOUT SOTHEBY’S

Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.

THE ROLE

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. The engineering that powers it today reflects that same ambition, built on modern technologies and modern practices.

Auctions are the most visible part of what we do, but every sale that runs through Sotheby’s is backed by the entire engineering organisation. The work starts months before a lot crosses the block, from the systems that support how we acquire and value inventory, through to the platforms our clients and specialists interact with daily, the identity and compliance infrastructure that keeps it all trustworthy, and the services that make the live event itself possible.

That breadth is what makes the engineering here different. Whether you’re working on internal tooling, client-facing products, platform infrastructure, or the real-time systems behind a sale moving hundreds of millions of dollars, your work connects to something tangible.

We’re looking for engineering managers who can build and lead the teams that own these systems. People who care as much about the engineers they work with as the software those engineers produce, and who are curious enough to learn a domain that will surprise them.

Our engineering teams are remote-first and globally distributed. It’s how we’re built, and it’s how we intend to stay.

We’re not async-only. There are regular calls, cross-team meetings, and plenty of direct collaboration alongside the written communication you’d expect from a distributed organisation. The balance works because the people here are good at both.

This role is London or remote within the UK.

IDEAL EXPERIENCE & COMPETENCIES

You’ve done this before. 3+ years managing teams of five or more engineers. You’ve hired, developed and retained good people. You know what a healthy team looks like and you know how to get there when it isn’t.

You have real technical depth. You don’t need to write code every day, but you can engage credibly with architectural decisions, review trade-offs, and spot when something is going sideways before it becomes an incident. Your engineers trust your judgment because you’ve earned it.

You deliver through others. You’re measured by what your team ships, not what you build yourself. You care about outcomes, not activity.

You communicate clearly and adapt to your audience. Whether that’s giving context to your team, presenting a plan to leadership, writing up a post-mortem, or navigating a difficult conversation with a direct report. You’re comfortable in all of those.

You create clarity in ambiguity. Priorities shift, dependencies tangle, and plans change. You’re the kind of leader who absorbs that complexity and gives your team something they can actually act on.

Required:

• Proven engineering management experience with distributed or remote-first teams across multiple time zones
• A strong technical background in software engineering, with enough depth to guide architectural and infrastructure decisions
• Experience partnering with product management to define priorities and deliver meaningful outcomes
• Track record of hiring well, onboarding effectively, and building teams that retain good people
• A focus on engineering quality: observability, analytics and reporting, testing practices, and ensuring the team ships work they can stand behind

Useful:

• Familiarity with our core stack: Go, Scala, React/TypeScript, Next.js, GraphQL, gRPC
• Experience with cloud infrastructure (AWS) and container orchestration (Kubernetes)
• Background in real-time, event-driven, or high-value transaction systems
• Experience establishing engineering standards, governance, or communities of practice
• E-commerce, marketplace, or auction domain experience

RESPONSIBLITIES

• Own the health, output and growth of an engineering team distributed across time zones, from hiring through to career development and performance
• Partner with product management to shape your team’s roadmap, balancing feature delivery, technical investment and operational health
• Set and maintain the quality bar for your team’s area of the platform, including engineering practices, observability, reliability and how work gets reviewed
• Run the delivery cadence: planning, prioritisation, retrospectives, and the day-to-day work of keeping things moving and unblocked
• Manage dependencies and communication across teams, reducing coordination overhead and making sure nothing falls between the cracks
• Contribute to engineering-wide initiatives, whether that’s standards, tooling, process improvement, or how we grow engineers across the organisation
• Handle incidents and operational issues alongside your team, own the follow-up, and make sure the right things get fixed
• Give your engineers regular, honest feedback and create real opportunities for them to grow

WHAT WE OFFER

• Competitive salary with discretionary bonus
• Private health insurance
• Health cash plan and dental insurance
• Workplace nursery benefit
• Generous holiday allowance, Christmas shutdown, summer Fridays, and volunteer and wellbeing days
• Great hardware
• Cycle to work scheme and eye care vouchers
• Regular social events, meetups, and use of our London space (the summer and Christmas parties are worth showing up for)

To view our Candidate Privacy Notice for the US, please click here .

To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please click here .

The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.

Senior Manager, Customer Onboarding

DISHER is currently partnering with a leading supply chain solutions company on their Senior Manager, Customer Onboarding opportunity. In this role you will build and lead a scalable customer onboarding function that delivers complex, cross-functional customer implementations successfully. This leader will combine hands-on programe delivery with people leadership, portfolio governance, capacity planning and proactive executive communication. The role is designed to create an onboarding operating engine that runs consistently, surfaces risks early and scales with business growth.

What it’s like to work here:

This organization fosters a dynamic and innovative work environment that champions collaboration and growth. As a leader in supply chain solutions, they prioritize creativity and flexibility, empowering their team members to think outside the box and drive impactful results. Here, your ideas can shape the future of global supply chain management, and be part of a team that’s passionate about delivering exceptional service to their clients worldwide.

What you will get to do:

Customer Onboarding Delivery

• Personally lead the most complex, strategic or high-risk customer implementations as a hands-on program leader.
• Convert commercial commitments and customer expectations into clear scope, outcomes, milestones, responsibilities, dependencies and acceptance criteria.
• Coordinate execution across Operations, Technology, Product, Customer Success, Finance and other functions required for a successful launch.
• Maintain strong customer-facing governance, decision discipline and communication throughout implementation.
• Ensure operational readiness, transition planning and post-launch stabilization are built into each onboarding plan.

Portfolio, Capacity and Governance

• Maintain an integrated view of active onboardings, expected pipeline demand and the resources required to deliver them.
• Identify capacity constraints early and recommend staffing, sequencing or prioritization actions before commitments are at risk.
• Establish a practical governance cadence for project health, portfolio reviews, pipeline readiness and executive reporting.
• Define and monitor measures for schedule, scope, readiness, risk, customer outcomes, resource capacity and post-launch stability.
• Analyze patterns across implementations to improve forecasting, reduce recurring issues and increase delivery efficiency.

People Leadership

• Directly manage the current onboarding project manager and future onboarding team members.
• Set clear expectations, outcomes and measures for the team; provide regular coaching, feedback and development.
• Assign work based on complexity, capacity, customer needs and individual capability.
• Build team capability in customer leadership, risk management, escalation, executive communication and cross-functional delivery.
• Support recruitment and onboarding of additional team members as the portfolio grows.

Risk, Decision and Executive Communication

• Create early-warning signals for delivery, scope, resource, dependency and customer risks.
• Escalate with a clear statement of the issue, business impact, decision required, owner and recommended action.
• Provide concise portfolio reporting that distinguishes facts, assumptions, decisions, commitments and unresolved risks.
• Facilitate difficult cross-functional decisions and hold owners accountable for timely follow-through.

What will make you successful:

Required Qualifications

• Bachelor’s degree in business, operations, supply chain, technology, project management, or a related field, or equivalent relevant experience
• Experience with deals of $10M+
• Active PMP certification
• Advanced, hands-on proficiency with project management tools such as Smartsheet (highly preferred) or equivalent: project plans, dependencies, dashboards, reports, portfolio views, and executive status reporting
• 8+ years of progressive project, program, or implementation leadership, including complex customer-facing implementations
• 3+ years of formal people-management experience, including coaching and performance management
• Demonstrated ownership of multiple concurrent implementations or a delivery portfolio
• Experience with capacity planning, resource forecasting, governance design, risk management, and executive reporting
• Proven ability to lead cross-functional teams without relying on direct authority
• Excellent written, verbal, and customer-facing communication skills
• Practical experience using AI-enabled tools to improve project and program delivery, summarizing project information, identifying risks and themes, preparing status communications, and streamlining repeatable administrative work, with appropriate human review and data-handling judgment
• Must have the current and continuing right to work in the United States of America without restrictions or expirations.

Preferred Qualifications

• Experience in service logistics, supply chain, field service, SaaS, managed services, or another complex operational environment
• Experience building or materially improving a customer onboarding or implementation operating model
• Experience with enterprise customers, multi-region launches, operational integrations, or high-dependency programs
• Familiarity with HubSpot or equivalent CRM, ERP, service management, and business intelligence platforms

$135,000 - $165,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Position Summary

GoodLeap’s AI Transformation team partners with business units across the company to enable safe and effective AI adoption through tools, guidance, infrastructure, training, and custom solutions — from Claude plugins and skills to AI agents, evaluation frameworks, and usage analytics. The Engineering Manager will lead the AI Transformation engineering team, owning the delivery, quality, and operational health of the AI solutions the team builds and maintains.

This is a hands-on technical leadership role for someone who can guide the architecture of agentic AI systems while building, coaching, and scaling the team accountable for them.

Essential Job Duties and Responsibilities

• People Leadership – Lead, coach, and grow the AI Transformation engineering team. Own hiring, performance management, and career development. Build a high-performance, accountable engineering culture.
• Technical Leadership – Own the architecture, delivery, and reliability of the team’s AI solutions (agents, plugins/skills, evaluation harnesses, integrations, usage analytics).
• Guide technical decisions on agentic workflows, LLM integration, and MCP-based orchestration. Set and enforce engineering standards for security, compliance, and auditability appropriate to a regulated financial services environment. Champion modern engineering practices, including AI-assisted and agentic development workflows.
• Cross-Functional Execution – Partner with Product, business units, and the Enterprise AI Governance process to align engineering delivery with business outcomes across consult, co-develop, and own-and-maintain engagement models. Own delivery across initiatives spanning multiple teams; define and track KPIs for adoption, quality, and velocity.
• Process & Operational Maturity – Drive CI/CD, observability, and support rigor across the team’s solutions. Manage technical debt and scalability as the portfolio of AI solutions grows.

Required Skills

• 7+ years of software engineering experience, including 2+ years in technical leadership or management roles
• Hands-on experience building and shipping LLM-based or agentic AI products (prompting, evals, agent frameworks, MCP or similar orchestration)
• Strong grasp of cloud-native architecture (AWS or equivalent), API design, and modern CI/CD practices
• Proficiency in TypeScript and/or Python
• Track record of hiring, coaching, and growing engineers through changing scope
• Excellent stakeholder management and communication skills; comfortable operating across Product, business units, Security, and Compliance
• Experience in a regulated environment (fintech, lending, payments) a plus
• Experience integrating AI or agentic tooling into the software development lifecycle to improve engineering throughput a plus

CA, WA, NJ, MA, DC, NYC range: $185,200 - $210,600

Rest of US Range: $169,100- $191,800

SF Range: $207,900- $235,700

In addition to the above salary, this role may be eligible for a bonus and equity.

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one’s supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!  Apply today!

We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Engineering Manager, Web Experiences

CI/CD has been solved. Now it’s being reinvented. AI agents don’t just run pipelines. They write code, trigger builds, interpret failures, and propose fixes. The interfaces that developers use to understand and trust that work don’t exist yet. We’re building them.

At CircleCI, our guiding principles aren’t posters on a wall. We learn fast: we run experiments, accept failure, and scale what works. We think like the customer: every decision connects back to the developer sitting in front of a failing build at 2 am. We own the outcome: not just our slice of it, but the whole thing. If that’s how you already work, you’ll fit here.

About the Role

We’re looking for an Engineering Manager who will own the holistic user experiences where customers interact with CircleCI. They will play a critical role in shaping how customers perceive and adopt CircleCI, directly impacting retention and expansion.

This leadership role requires staying close to the work as you build a high-trust, highly competent, and cohesive team while delivering meaningful product improvements at startup speed.

What You’ll Be Doing

This role is a people-management position focused on engineering strategy, team performance, and the development of engineers. Some of your tasks and responsibilities will include:

• People Development: Attract, onboard, and retain diverse top talent. Build psychological safety and trust within the team so engineers can take smart risks, give candid feedback, and do their best work. Develop people through coaching, mentoring, and management support. Conduct regular 1:1s, goal setting, and feedback conversations with engineers and support them in their career paths. Continuously work to improve inclusion and belonging.
• Business Value Delivery: Ensure incremental value delivery and high-quality standards for the team while supporting strategic work in collaboration with partners in Design, Product, and Data. Balance speed with sustainability – we move fast, but we ship work we’re proud of. Track performance metrics and identify opportunities for optimization and continuous improvement.
• Customer and Stakeholder Engagement: Engage with stakeholders and customers to gather feedback, understand needs, and ensure engineering initiatives align with business objectives. For Web Experiences, this means staying connected to how customers actually use our product and translating those insights into team priorities.
• Process and Collaboration: Maintain high levels of transparency and efficiency with other development teams, product managers, and other stakeholders. You’ll also be involved in broader organizational development and cross-team initiatives with the rest of our engineering management team.
• Technical Enablement: AI-native engineering isn’t a nice-to-have on this team – you hold your engineers to that bar, use AI tools yourself to evaluate technical direction and pressure-test decisions, and help the team adopt practices that actually accelerate their work rather than just feel productive. Help grow the team’s expertise in frontend performance, reliability, and maintainable architecture. Champion the use of observability tools like Honeycomb and Datadog so operational data – not guesswork – drives technical decisions. You don’t need to write the ADR, but you make sure one gets written, you push back when the reasoning is weak, and you’re a credible tiebreaker when the team is split.

Who You Are

• People Management: You have prior experience in a people management role. You know how to build cohesive teams where people trust each other and hold each other accountable. Bonus points if you have done so in a fast-paced startup environment.
• Delivery: You do not “boil the ocean” but prefer to deliver solutions incrementally, with experimentation and iteration along the way. You know modern software engineering practices and how to apply them to drive effective, timely, high-quality delivery. Experience with agile methodologies is an asset.
• AI-Native Mindset: You haven’t waited for AI to mature, and you don’t let your team wait either. You can speak to how AI tools change what “shipping fast” actually means; you’ve formed real opinions on where they help and where they fall short; and you hold your engineers accountable for using them well – as part of how the team operates, not a bonus skill.
• Technical Leadership: We don’t expect you to write or review code, but you’re technical enough to earn your team’s trust – you understand and question architecture decisions based on company goals, anticipate pitfalls, and are a credible tiebreaker when the team is split. You mentor engineers, give direct feedback on technical direction, and raise the quality bar through how you engage in reviews and design discussions, not just what you ship.
• Communication: You believe in open and honest communication and work to cultivate this within the team and organization. You approach everything with an open mind and listen to different perspectives before determining a path forward.
• Product Thinking: You bring product instincts to every decision by identifying what matters to developers, shaping priorities, and pushing back when a direction doesn’t serve the user.
• Learning: You bring action orientation and seek to continuously improve the teams you work with. You excel in a culture centered on open communication, strong feedback, quick experimentation, blamelessness, and embracing failure to learn from it.
• Remote Work: CircleCI is a remote-first company, and you should have experience leading and motivating a distributed team.

Nice to Have

• Experience managing frontend-leaning full-stack teams: You have experience working on/leading teams - ideally with modern frontend frameworks (React, TypeScript, etc.). You can ask the right questions, spot quality issues, and raise the bar on frontend craft even if you’re not writing code daily.

Sound like you?

You’ve stopped waiting for AI to mature and are already building with it, not as a productivity trick, but as a core part of how you think about problems. You care about the product as much as the code. You’re drawn to work where the patterns don’t exist yet and the best answer requires you to invent it – and you’re ready to bring others along with you. If that’s how you already operate, we want to talk.

Canada Base Pay Range

$166,000—$207,750 CAD

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About CircleCI

CircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.

Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold

Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital.

CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Senior Manager, Customer Onboarding

DISHER is currently partnering with a leading supply chain solutions company on their Senior Manager, Customer Onboarding opportunity. In this role you will build and lead a scalable customer onboarding function that delivers complex, cross-functional customer implementations successfully. This leader will combine hands-on programe delivery with people leadership, portfolio governance, capacity planning and proactive executive communication. The role is designed to create an onboarding operating engine that runs consistently, surfaces risks early and scales with business growth.

What it’s like to work here:

This organization fosters a dynamic and innovative work environment that champions collaboration and growth. As a leader in supply chain solutions, they prioritize creativity and flexibility, empowering their team members to think outside the box and drive impactful results. Here, your ideas can shape the future of global supply chain management, and be part of a team that’s passionate about delivering exceptional service to their clients worldwide.

What you will get to do:

Customer Onboarding Delivery

• Personally lead the most complex, strategic or high-risk customer implementations as a hands-on program leader.
• Convert commercial commitments and customer expectations into clear scope, outcomes, milestones, responsibilities, dependencies and acceptance criteria.
• Coordinate execution across Operations, Technology, Product, Customer Success, Finance and other functions required for a successful launch.
• Maintain strong customer-facing governance, decision discipline and communication throughout implementation.
• Ensure operational readiness, transition planning and post-launch stabilization are built into each onboarding plan.

Portfolio, Capacity and Governance

• Maintain an integrated view of active onboardings, expected pipeline demand and the resources required to deliver them.
• Identify capacity constraints early and recommend staffing, sequencing or prioritization actions before commitments are at risk.
• Establish a practical governance cadence for project health, portfolio reviews, pipeline readiness and executive reporting.
• Define and monitor measures for schedule, scope, readiness, risk, customer outcomes, resource capacity and post-launch stability.
• Analyze patterns across implementations to improve forecasting, reduce recurring issues and increase delivery efficiency.

People Leadership

• Directly manage the current onboarding project manager and future onboarding team members.
• Set clear expectations, outcomes and measures for the team; provide regular coaching, feedback and development.
• Assign work based on complexity, capacity, customer needs and individual capability.
• Build team capability in customer leadership, risk management, escalation, executive communication and cross-functional delivery.
• Support recruitment and onboarding of additional team members as the portfolio grows.

Risk, Decision and Executive Communication

• Create early-warning signals for delivery, scope, resource, dependency and customer risks.
• Escalate with a clear statement of the issue, business impact, decision required, owner and recommended action.
• Provide concise portfolio reporting that distinguishes facts, assumptions, decisions, commitments and unresolved risks.
• Facilitate difficult cross-functional decisions and hold owners accountable for timely follow-through.

What will make you successful:

Required Qualifications

• Bachelor’s degree in business, operations, supply chain, technology, project management, or a related field, or equivalent relevant experience
• Experience with deals of $10M+
• Active PMP certification
• Advanced, hands-on proficiency with project management tools such as Smartsheet (highly preferred) or equivalent: project plans, dependencies, dashboards, reports, portfolio views, and executive status reporting
• 8+ years of progressive project, program, or implementation leadership, including complex customer-facing implementations
• 3+ years of formal people-management experience, including coaching and performance management
• Demonstrated ownership of multiple concurrent implementations or a delivery portfolio
• Experience with capacity planning, resource forecasting, governance design, risk management, and executive reporting
• Proven ability to lead cross-functional teams without relying on direct authority
• Excellent written, verbal, and customer-facing communication skills
• Practical experience using AI-enabled tools to improve project and program delivery, summarizing project information, identifying risks and themes, preparing status communications, and streamlining repeatable administrative work, with appropriate human review and data-handling judgment
• Must have the current and continuing right to work in the United States of America without restrictions or expirations.

Preferred Qualifications

• Experience in service logistics, supply chain, field service, SaaS, managed services, or another complex operational environment
• Experience building or materially improving a customer onboarding or implementation operating model
• Experience with enterprise customers, multi-region launches, operational integrations, or high-dependency programs
• Familiarity with HubSpot or equivalent CRM, ERP, service management, and business intelligence platforms

$135,000 - $165,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Position Summary

GoodLeap’s AI Transformation team partners with business units across the company to enable safe and effective AI adoption through tools, guidance, infrastructure, training, and custom solutions — from Claude plugins and skills to AI agents, evaluation frameworks, and usage analytics. The Engineering Manager will lead the AI Transformation engineering team, owning the delivery, quality, and operational health of the AI solutions the team builds and maintains.

This is a hands-on technical leadership role for someone who can guide the architecture of agentic AI systems while building, coaching, and scaling the team accountable for them.

Essential Job Duties and Responsibilities

• People Leadership – Lead, coach, and grow the AI Transformation engineering team. Own hiring, performance management, and career development. Build a high-performance, accountable engineering culture.
• Technical Leadership – Own the architecture, delivery, and reliability of the team’s AI solutions (agents, plugins/skills, evaluation harnesses, integrations, usage analytics).
• Guide technical decisions on agentic workflows, LLM integration, and MCP-based orchestration. Set and enforce engineering standards for security, compliance, and auditability appropriate to a regulated financial services environment. Champion modern engineering practices, including AI-assisted and agentic development workflows.
• Cross-Functional Execution – Partner with Product, business units, and the Enterprise AI Governance process to align engineering delivery with business outcomes across consult, co-develop, and own-and-maintain engagement models. Own delivery across initiatives spanning multiple teams; define and track KPIs for adoption, quality, and velocity.
• Process & Operational Maturity – Drive CI/CD, observability, and support rigor across the team’s solutions. Manage technical debt and scalability as the portfolio of AI solutions grows.

Required Skills

• 7+ years of software engineering experience, including 2+ years in technical leadership or management roles
• Hands-on experience building and shipping LLM-based or agentic AI products (prompting, evals, agent frameworks, MCP or similar orchestration)
• Strong grasp of cloud-native architecture (AWS or equivalent), API design, and modern CI/CD practices
• Proficiency in TypeScript and/or Python
• Track record of hiring, coaching, and growing engineers through changing scope
• Excellent stakeholder management and communication skills; comfortable operating across Product, business units, Security, and Compliance
• Experience in a regulated environment (fintech, lending, payments) a plus
• Experience integrating AI or agentic tooling into the software development lifecycle to improve engineering throughput a plus

CA, WA, NJ, MA, DC, NYC range: $185,200 - $210,600

Rest of US Range: $169,100- $191,800

SF Range: $207,900- $235,700

In addition to the above salary, this role may be eligible for a bonus and equity.

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one’s supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!  Apply today!

We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Headquarters: Brazil
URL: http://lawnstarter.com

About LawnStarter

LawnStarter is the nation's leading on-demand marketplace for lawn care and related services, with over $150M in annual bookings. We're expanding beyond lawn care to become the one-stop shop for all home services.

About Engineering Quality at LawnStarter

Our QA team is growing, and we're investing real money in better test coverage. We already have shared quality standards and a QA squad that organizes itself horizontally across teams. What we don't have is someone dedicated to owning that vision: every QA is heads-down on their own team, so nobody has the room to drive the standards forward, unify how the squad works, or push the state of the art. That's the gap this role fills. It's not a nice-to-have we're adding because things are going well. It's the structure and leadership we need to make what we've already built actually compound.

The Role

You'll be LawnStarter's first Principal Quality Engineer, reporting directly to the Head of Engineering. We already have quality standards, working CI/CD gates, and AI tooling in the mix. Nobody owns the vision behind all of it, drives it forward, or leads the QA squad that keeps it running. You will.

This isn't a QA management job today. You won't spend your day approving tickets or chasing bug counts. You'll take ownership of the standards and tooling that already exist, work collaboratively with the QA squad to improve them, and keep pushing the state of quality engineering forward as the org grows. As the QA squad grows, this role could take on direct people management of QAs, so hiring, coaching, and performance management experience is a real plus even though it's not the day-one job.

You're not starting from zero, and you're not inheriting a mess either. That means the job isn't "invent a strategy nobody has thought about." It's "listen to the QAs who live in this every day, understand where the pain is, and lead them toward what's next." We need someone who reads where LawnStarter is today and builds from there, not someone who shows up with a favorite tool stack and a coverage number they picked before they met the team.

What makes this role different:

• You own and evolve the quality strategy together with the QA team, instead of building one in a vacuum or just executing someone else's.
• You have direct sponsorship from the Head of Engineering and the room to keep growing the AI-native tooling already in the mix.
• Your success is measured by how much better the whole engineering org's quality gets under your leadership, not by a headcount number.

What You'll Own

• Strategy and vision: The company-wide quality engineering roadmap, plus a quality accountability framework that spells out what engineers, EMs, and PMs each own at every stage of building software.
• Test strategy across the stack: Unit, component, contract, API, end-to-end, mobile, and non-functional testing (performance, load, accessibility), agreed with each team as their quality contract.
• AI-native quality tooling: AI agents and skills, including Claude Code style tooling, that any engineer can run on demand for test generation, code review, and quality guidance. You'll keep hunting for the next AI capability worth putting in front of the team.
• CI/CD and test infrastructure: Required checks, quality gates, E2E and visual regression pipelines, performance budgets, and the mobile test automation strategy across emulators and real device clouds. That includes deciding what actually needs to block a deploy versus what can run async, and keeping the pipeline itself fast.
• Production quality signal: Tying monitoring into incident response and building dashboards teams actually check, not ones that just exist.
• Technical mentorship of the QA discipline: QA engineers keep reporting to their own Engineering Managers today. You won't manage their day-to-day or their careers right now. You'll own the technical and craft side of QA org-wide, mentor QA engineers across every squad, and send your input to their EMs to feed performance reviews. That could change as the squad grows into a direct reporting line to this role.

Problems to Solve

A solid quality bar with no one steering it.

We already have shared standards, working quality gates, and AI tooling in the mix. What's missing is someone whose job is to look at all of it, decide what needs to improve next, and actually drive that improvement instead of it being everyone's part-time responsibility.

A QA squad with no dedicated leadership.

Our QAs already organize horizontally across teams, but every one of them is focused on their own team's work day to day. Nobody has the bandwidth to unify how they work, spread what's working on one team to the others, or represent their pain points where decisions get made. You'll give that squad the structure and leadership it's missing.

Standards that need continuous R&D, not a rewrite.

The foundation works. The risk is standing still while the org grows. You'll keep pushing the state of the art, testing new approaches and tools, and deciding what's worth rolling out broadly versus what stays an experiment.

Quality work that's still someone's side project.

Right now, improving quality practice competes with each QA's day-to-day team commitments. You'll make it someone's actual job to carry that forward, and get engineers, EMs, and PMs treating it as planned work instead of something squeezed in.

What Success Looks Like (Year 1)

• A clear quality vision, owned and communicated: Every product team can point to what "good" means for their testing and why, with you as the person who set that direction and keeps it current.
• Measurable improvement on existing gates: Flakiness, pipeline cost, and what runs sync versus async on core repositories are visibly better than when you started, not just maintained.
• At least one new AI-native capability shipped: You've pushed the existing AI tooling forward with something new, like an added test-generation flow or audit, that engineers actually reach for weekly.
• A QA squad that feels led: The QAs across teams can point to concrete ways their work, tools, or standards improved because someone was finally driving it.

Requirements

Who You Are

AI-native, specifically for quality work. You already use AI to generate tests, not just to autocomplete code. You've set up agentic tooling like Claude Code or MCP-based workflows so engineers can run on-demand test generation or code review against their own repos, and you keep experimenting with what AI can take off a team's plate next. This is unlikely to be a good fit if AI tools mostly make you nervous, or your use of them stops at your own personal productivity.

A strategic thinker, not a tool zealot. Give you a team's current maturity level, and you'll design the testing approach that fits where they are, not the one you used at your last job. You resist the urge to mandate a specific framework or a specific coverage number before you understand the context. Someone who shows up insisting "we need to hit 90% coverage" or "everyone must use Playwright" without first learning how the team works will struggle here.

Deeply hands-on across the whole test pyramid. You've built and maintained component, contract, API, E2E, and performance test suites yourself, not just reviewed slides about them. You're the person who steps in when the engineering team is blocked by the pipeline and can't ship. If your test automation experience stops at reading dashboards other people built, this role will feel out of reach fast.

A patient teacher who still ships. Coaching engineers on testing practice and running enablement sessions is part of the job. So is personally building the CI pipelines and the tooling. You don't write the doc and hope someone else implements it. This is unlikely to be a good fit for someone who only wants to advise, or who avoids hands-on infrastructure work.

Comfortable owning influence without owning headcount, at least for now. You'll mentor QA engineers across every squad on technical craft and send notes to their EMs for performance reviews. You won't be their manager on day one, and you won't set their career path. This works well if you're motivated by discipline-wide technical influence. It won't if you need direct reports from the start to feel engaged. If you've hired, coached, and managed performance for a QA or engineering team before, that's a genuine plus: this role could grow into managing the QA squad directly as it scales.

This Role Is NOT

• A traditional QA management job, at least not on day one: You won't manage QA engineers day to day or own their career growth right now. Their EMs do that. You own the technical and strategic direction of the QA discipline instead, with the door open to direct management as the squad grows.
• A "throw out what's there and start over" job: We have real standards and tooling worth building on. You can't parachute in with a pre-packaged process or a favorite tool stack and mandate it regardless of fit.
• A ticket-approval or gatekeeping role: You're not the last line of defense that blocks releases at the end. You're embedding quality earlier, so there's less to block.
• A headcount-growth play: Your success isn't measured by how big a QA team you build. It's measured by how much better the whole engineering org's quality gets.

Benefits

Compensation & Benefits

• Base salary: $80,000-$100,000 USD annually.
• Fully remote: This is deep-focus analytical work with US-facing partners. We hire the best analyst regardless of city and trust you to manage your environment and overlap hours.
• Flexible PTO: Measured on outcomes, not hours logged.

LawnStarter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment.

To apply: https://weworkremotely.com/remote-jobs/lawnstarter-principal-quality-engineer

Deputy is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States.

About Snorkel

At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data.

We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes since 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

About the Role

The Strategic Delivery Lead is the senior operator accountable for turning a pod’s ambition into reliably delivered, high-quality work. This role is hybrid ( _3 days/week in office)_ in San Francisco,CA or New York City, NY. You will own the performance of a portfolio spanning samples, off-the-shelf datasets, proprietary data products, and bespoke engagements, connecting GTM, Research, Delivery, Product, Engineering, and Expert AI Supply to ensure the right work is prioritized, staffed, and executed. This is a highly cross-functional role: you will lead through influence cross functionally and directly manage a team of strategic project leads (SPLs), bring clarity to complex tradeoffs, and personally intervene when quality, delivery, or customer outcomes are at risk.

You will be the pod’s owner for margin performance and operating economics, with a clear view of cost-to-deliver, gross margin, capacity, and the operational choices that drive them. While you will not set pricing, your cost, scope, and delivery inputs will directly inform pricing and commercial decisions. In partnership with Product, Research and Forward Deployed Engineering, you will translate the domain’s strategy and priority bets into an executable roadmap, mobilizing the teams required to bring it to life and building the systems, rhythms, and playbooks that make the model stronger with every launch.

What You’ll Do

• Own your pod’s margin performance and operating economics. Be accountable for understanding and improving the cost-to-deliver, gross margin, and financial health of the pod’s work. Track data orders and recognized revenue, challenge staffing and production decisions that erode margin, and provide the cost and delivery inputs that inform pricing decisions. Represent the pod’s commercial and operational performance in the weekly business review.
• Bring the pod’s four-quarter roadmap to life. Partner with Product and Research to execute against the strategy and priority bets they have defined for the domain, translating them into an actionable delivery roadmap, mobilizing the right cross-functional teams, and ensuring launches and projects are delivered with the required quality, speed, and economics.
• Manage and grow a team of Strategic Project Leads (SPLs) to ensure projects are delivered on time, and you establish a culture of high performance.
• Serve as the connective tissue between GTM and Delivery. Maintain a clear view of the commercial pipeline, ensure pre-sales teams have the support they need, PMM has what it needs, and be able to speak confidently to delivery plans, capacity, risks, and tradeoffs across your portfolio.
• Own the performance of the full project portfolio. Ensure every project, across samples, OTS datasets, proprietary data products, and bespoke engagements, is delivered on time, to the highest quality, and against its expected financial return.
• Mobilize the right people at the right time. Bring together Research, Engineering, subject-matter experts, Delivery, and Expert AI Supply, negotiating for capacity and driving alignment across teams that do not report directly to you.
• Build and optimize the pod’s workforce plan. Partner closely with the heads of Delivery and Expert AI Supply to ensure projects are staffed with the right expertise, talent is deployed effectively, and capacity is planned strategically against current and future demand.
• Obsess over quality, personally. Get into the data, understand where quality is breaking down, and force the right conversations and actions when something is wrong, regardless of whether you are the person who can directly fix it.
• Actively manage and improve margin. Challenge staffing models, production pipelines, and other cost drivers when work is more expensive than it needs to be, and deliver measurable improvements to the domain’s margin profile.
• Turn recurring failures into systemic fixes. When the same problem appears repeatedly, address it in the operating model, tooling, or process rather than continuing to solve it one project at a time.
• Build the pod playbook. As one of the first leaders operating this model, establish the rhythms, processes, roles, and best practices that will make the model repeatable for future pods.
• Share learnings across the broader organization. Ensure insights, proven practices, and recurring challenges are systematically shared across pods so that each team benefits from what others have learned.

What You’ll Bring

• Ownership of a P&L or a business unit - you have carried a number, made pricing and cost trade-offs, and lived with the result. Consulting-style project leadership without commercial ownership is not the same thing.
• Real depth in a technical domain - software engineering, computer use and agents, or an adjacent frontier area. You do not need to be a researcher and you do not need to write the pipeline. You do need to be someone a research lead wants in the room: able to hold your own on a technical argument, tell whether this domain’s data is good or bad, and know who to pull in when it isn’t.
• A track record of building rather than administering. Founders, early operators, and people who have stood something up from nothing tend to do well here. We care much more about what you have owned and accomplished than how many people have reported to you.
• Commercial judgment with customers. You can run a technical discovery conversation, scope an engagement, and hold a hard margin or timeline conversation without escalating it.
• Comfort with ambiguity and with peers who are not your reports. Most of what you need to get done, you will get done through people who do not report to you.
• Seniority. Typically 8+ years with meaningful time at the level described above, though we care about the substance far more than the count.
• Prior people management experience; preference 3+ years

Bonus: experience in AI/ML data, evals or benchmarks; having built a function or business line inside a fast-scaling company; a founder or early-employee background in a technical product.

Pay Transparency Notice: Depending on your work location, the target annual salary base for this position can range as detailed below. Snorkel also includes benefits (including medical, dental, vision and 401(k)). The salary range for this position based off of tier 1 locations such as San Francisco Bay Area, and New York, and is $296,000 - $444,000. All offers include equity compensation.

Be Your Best at Snorkel

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

As the Manager, Strategic Onboarding, you will lead a team responsible for Tipalti’s most complex and strategically important customer implementations, including both internally delivered and partner-led engagements. You will be accountable for the performance, development, and success of your team and the overall health of the delivery portfolio, ensuring projects are appropriately staffed, risks are identified and addressed early, and customers receive a consistently high-quality onboarding experience.

You will own portfolio-level delivery performance, capacity and resource management, operational cadence, and first-line escalation management for your team. You will coach and develop experienced Onboarding Managers, establish repeatable and scalable delivery practices, and partner cross-functionally to remove systemic barriers to successful implementation.

This is a people and portfolio leadership role, not an individual implementation role. Success is measured by the performance of the team and portfolio—not by personally carrying customer implementations.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Lead, coach, and develop a team of experienced Onboarding Managers responsible for complex and strategically important customer implementations.
• Establish clear performance expectations, provide regular coaching and feedback, and create development opportunities that strengthen the team’s delivery and leadership capabilities.
• Build a culture of ownership and accountability in which Onboarding Managers independently lead their portfolios and escalate intentionally rather than relying on management to run projects for them.
• Recruit, hire, onboard, and develop new team members as the organization grows.
• Own performance management, goal setting, and development planning for the team.
• Own the overall health and performance of the Strategic Onboarding portfolio, including project health, delivery risk, time-to-value, customer experience, capacity, and forecast accuracy.
• Establish and lead a consistent portfolio operating cadence that surfaces risks early, drives clear ownership of actions, and enables proactive intervention before issues become escalations.
• Own staffing and capacity management across the team, balancing customer needs, project complexity, team capabilities, and business priorities.
• Serve as the first level of management escalation for at-risk implementations, providing leadership and executive customer engagement when appropriate while maintaining clear ownership with the assigned Onboarding Manager.
• Provide leadership oversight for Tipalti’s most complex and strategically important implementations, ensuring teams have the resources, cross-functional support, and decision-making required for successful delivery.
• Identify patterns across projects and escalations and translate them into systemic improvements rather than repeatedly solving the same issues customer by customer.
• Maintain accurate portfolio visibility and forecasting, using data to identify emerging risks, capacity constraints, and opportunities to improve delivery performance.
• Provide operational oversight of strategic partner-led implementations within the broader Strategic Onboarding portfolio, ensuring appropriate visibility, governance, escalation management, and consistent delivery standards across both Tipalti-led and partner-led engagements.
• Identify and implement improvements to delivery processes, tools, and operating practices that increase consistency, scalability, and customer outcomes.
• Use portfolio data and frontline insights to identify systemic delivery issues and drive improvements across the organization.
• Partner with Product, Engineering, Support, Sales, Professional Services, Alliances, and other cross-functional teams to resolve recurring delivery barriers and represent the needs of Strategic Onboarding.
• Ensure lessons learned, delivery patterns, and successful practices are captured and reused across the team rather than remaining with individual team members.
• Share structured product and process feedback with appropriate stakeholders to improve the customer onboarding experience.
• Establish clear ownership and escalation paths for cross-functional dependencies that impact customer delivery.
• Champion adoption of AI-enabled delivery workflows across Strategic Onboarding, partnering with the AI Strategy function to identify high-value opportunities, drive frontline adoption, and measure operational impact.
• Help evolve team roles and operating practices as AI removes administrative work, enabling Onboarding Managers to spend more time on strategic customer engagement and higher-value delivery activities.
• Provide frontline feedback and operational insights to help ensure AI capabilities address real delivery challenges and create measurable value.
• Reinforce new AI-enabled ways of working through coaching, operating cadence, and performance expectations.

About you

• 7+ years of experience in Customer Onboarding, Professional Services, Implementation, or a similar customer delivery function within B2B SaaS.
• 3+ years of direct people-management experience leading experienced implementation or onboarding professionals.
• Demonstrated experience managing a portfolio of complex enterprise customer implementations, with accountability for delivery quality, customer outcomes, capacity, and risk.
• Strong people leader with a track record of coaching experienced professionals, managing performance, and developing future leaders.
• Strong executive presence and demonstrated ability to lead difficult customer conversations and high-stakes escalations.
• Excellent operational judgment, including the ability to distinguish between an individual project problem and a systemic delivery issue.
• Demonstrated ability to build scalable processes and operating rhythms in a fast-changing environment.
• Strong cross-functional leadership skills and the ability to influence Product, Engineering, Sales, Support, Alliances, and other stakeholders without direct authority.
• Strong analytical skills and comfort using data to understand portfolio health, capacity, performance, and emerging risks.
• Excellent communication, prioritization, problem-solving, and decision-making skills.
• Detail-oriented and well organized, with the ability to maintain strategic perspective while managing a complex delivery portfolio.
• Ability to operate effectively in a fast-paced, deadline-driven environment.
• BA/BS in a related field or equivalent practical experience.
• Experience leading complex fintech, payments, ERP, or financial-technology implementations.
• Experience working with implementation partners or systems integrators is a plus.
• Experience leading teams through AI, automation, or significant delivery-process transformation.
• Familiarity with Salesforce, project-management platforms, and ticketing systems such as Jira.
• Experience operating in a high-growth SaaS environment.
• Experience partnering closely with Product and Engineering organizations to resolve systemic customer-delivery challenges.

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Conveniently located close to transit
• Phone/internet allowance
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Base Salary Range: $120,000 - $150,000 CAD annually.

Bonus: Target bonus is 12.5% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $135,000 - $168,750 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate’s unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

Our Mission

Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it” - a mission to which we are constantly committed.

Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance.

AI Use We may use artificial intelligence and automated systems (collectively “AI”) to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti.com.

Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

Job Candidate Privacy Notice | Tipalti

www.tipalti.com/privacy/job-candidate-privacy-notice/

About Snorkel

At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data.

We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes since 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

About the Role

The Strategic Delivery Lead is the senior operator accountable for turning a pod’s ambition into reliably delivered, high-quality work. This role is hybrid ( _3 days/week in office)_ in San Francisco,CA or New York City, NY. You will own the performance of a portfolio spanning samples, off-the-shelf datasets, proprietary data products, and bespoke engagements, connecting GTM, Research, Delivery, Product, Engineering, and Expert AI Supply to ensure the right work is prioritized, staffed, and executed. This is a highly cross-functional role: you will lead through influence cross functionally and directly manage a team of strategic project leads (SPLs), bring clarity to complex tradeoffs, and personally intervene when quality, delivery, or customer outcomes are at risk.

You will be the pod’s owner for margin performance and operating economics, with a clear view of cost-to-deliver, gross margin, capacity, and the operational choices that drive them. While you will not set pricing, your cost, scope, and delivery inputs will directly inform pricing and commercial decisions. In partnership with Product, Research and Forward Deployed Engineering, you will translate the domain’s strategy and priority bets into an executable roadmap, mobilizing the teams required to bring it to life and building the systems, rhythms, and playbooks that make the model stronger with every launch.

What You’ll Do

• Own your pod’s margin performance and operating economics. Be accountable for understanding and improving the cost-to-deliver, gross margin, and financial health of the pod’s work. Track data orders and recognized revenue, challenge staffing and production decisions that erode margin, and provide the cost and delivery inputs that inform pricing decisions. Represent the pod’s commercial and operational performance in the weekly business review.
• Bring the pod’s four-quarter roadmap to life. Partner with Product and Research to execute against the strategy and priority bets they have defined for the domain, translating them into an actionable delivery roadmap, mobilizing the right cross-functional teams, and ensuring launches and projects are delivered with the required quality, speed, and economics.
• Manage and grow a team of Strategic Project Leads (SPLs) to ensure projects are delivered on time, and you establish a culture of high performance.
• Serve as the connective tissue between GTM and Delivery. Maintain a clear view of the commercial pipeline, ensure pre-sales teams have the support they need, PMM has what it needs, and be able to speak confidently to delivery plans, capacity, risks, and tradeoffs across your portfolio.
• Own the performance of the full project portfolio. Ensure every project, across samples, OTS datasets, proprietary data products, and bespoke engagements, is delivered on time, to the highest quality, and against its expected financial return.
• Mobilize the right people at the right time. Bring together Research, Engineering, subject-matter experts, Delivery, and Expert AI Supply, negotiating for capacity and driving alignment across teams that do not report directly to you.
• Build and optimize the pod’s workforce plan. Partner closely with the heads of Delivery and Expert AI Supply to ensure projects are staffed with the right expertise, talent is deployed effectively, and capacity is planned strategically against current and future demand.
• Obsess over quality, personally. Get into the data, understand where quality is breaking down, and force the right conversations and actions when something is wrong, regardless of whether you are the person who can directly fix it.
• Actively manage and improve margin. Challenge staffing models, production pipelines, and other cost drivers when work is more expensive than it needs to be, and deliver measurable improvements to the domain’s margin profile.
• Turn recurring failures into systemic fixes. When the same problem appears repeatedly, address it in the operating model, tooling, or process rather than continuing to solve it one project at a time.
• Build the pod playbook. As one of the first leaders operating this model, establish the rhythms, processes, roles, and best practices that will make the model repeatable for future pods.
• Share learnings across the broader organization. Ensure insights, proven practices, and recurring challenges are systematically shared across pods so that each team benefits from what others have learned.

What You’ll Bring

• Ownership of a P&L or a business unit - you have carried a number, made pricing and cost trade-offs, and lived with the result. Consulting-style project leadership without commercial ownership is not the same thing.
• Real depth in a technical domain - software engineering, computer use and agents, or an adjacent frontier area. You do not need to be a researcher and you do not need to write the pipeline. You do need to be someone a research lead wants in the room: able to hold your own on a technical argument, tell whether this domain’s data is good or bad, and know who to pull in when it isn’t.
• A track record of building rather than administering. Founders, early operators, and people who have stood something up from nothing tend to do well here. We care much more about what you have owned and accomplished than how many people have reported to you.
• Commercial judgment with customers. You can run a technical discovery conversation, scope an engagement, and hold a hard margin or timeline conversation without escalating it.
• Comfort with ambiguity and with peers who are not your reports. Most of what you need to get done, you will get done through people who do not report to you.
• Seniority. Typically 8+ years with meaningful time at the level described above, though we care about the substance far more than the count.
• Prior people management experience; preference 3+ years

Bonus: experience in AI/ML data, evals or benchmarks; having built a function or business line inside a fast-scaling company; a founder or early-employee background in a technical product.

Pay Transparency Notice: Depending on your work location, the target annual salary base for this position can range as detailed below. Snorkel also includes benefits (including medical, dental, vision and 401(k)). The salary range for this position based off of tier 1 locations such as San Francisco Bay Area, and New York, and is $296,000 - $444,000. All offers include equity compensation.

Be Your Best at Snorkel

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

As the Manager, Strategic Onboarding, you will lead a team responsible for Tipalti’s most complex and strategically important customer implementations, including both internally delivered and partner-led engagements. You will be accountable for the performance, development, and success of your team and the overall health of the delivery portfolio, ensuring projects are appropriately staffed, risks are identified and addressed early, and customers receive a consistently high-quality onboarding experience.

You will own portfolio-level delivery performance, capacity and resource management, operational cadence, and first-line escalation management for your team. You will coach and develop experienced Onboarding Managers, establish repeatable and scalable delivery practices, and partner cross-functionally to remove systemic barriers to successful implementation.

This is a people and portfolio leadership role, not an individual implementation role. Success is measured by the performance of the team and portfolio—not by personally carrying customer implementations.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Lead, coach, and develop a team of experienced Onboarding Managers responsible for complex and strategically important customer implementations.
• Establish clear performance expectations, provide regular coaching and feedback, and create development opportunities that strengthen the team’s delivery and leadership capabilities.
• Build a culture of ownership and accountability in which Onboarding Managers independently lead their portfolios and escalate intentionally rather than relying on management to run projects for them.
• Recruit, hire, onboard, and develop new team members as the organization grows.
• Own performance management, goal setting, and development planning for the team.
• Own the overall health and performance of the Strategic Onboarding portfolio, including project health, delivery risk, time-to-value, customer experience, capacity, and forecast accuracy.
• Establish and lead a consistent portfolio operating cadence that surfaces risks early, drives clear ownership of actions, and enables proactive intervention before issues become escalations.
• Own staffing and capacity management across the team, balancing customer needs, project complexity, team capabilities, and business priorities.
• Serve as the first level of management escalation for at-risk implementations, providing leadership and executive customer engagement when appropriate while maintaining clear ownership with the assigned Onboarding Manager.
• Provide leadership oversight for Tipalti’s most complex and strategically important implementations, ensuring teams have the resources, cross-functional support, and decision-making required for successful delivery.
• Identify patterns across projects and escalations and translate them into systemic improvements rather than repeatedly solving the same issues customer by customer.
• Maintain accurate portfolio visibility and forecasting, using data to identify emerging risks, capacity constraints, and opportunities to improve delivery performance.
• Provide operational oversight of strategic partner-led implementations within the broader Strategic Onboarding portfolio, ensuring appropriate visibility, governance, escalation management, and consistent delivery standards across both Tipalti-led and partner-led engagements.
• Identify and implement improvements to delivery processes, tools, and operating practices that increase consistency, scalability, and customer outcomes.
• Use portfolio data and frontline insights to identify systemic delivery issues and drive improvements across the organization.
• Partner with Product, Engineering, Support, Sales, Professional Services, Alliances, and other cross-functional teams to resolve recurring delivery barriers and represent the needs of Strategic Onboarding.
• Ensure lessons learned, delivery patterns, and successful practices are captured and reused across the team rather than remaining with individual team members.
• Share structured product and process feedback with appropriate stakeholders to improve the customer onboarding experience.
• Establish clear ownership and escalation paths for cross-functional dependencies that impact customer delivery.
• Champion adoption of AI-enabled delivery workflows across Strategic Onboarding, partnering with the AI Strategy function to identify high-value opportunities, drive frontline adoption, and measure operational impact.
• Help evolve team roles and operating practices as AI removes administrative work, enabling Onboarding Managers to spend more time on strategic customer engagement and higher-value delivery activities.
• Provide frontline feedback and operational insights to help ensure AI capabilities address real delivery challenges and create measurable value.
• Reinforce new AI-enabled ways of working through coaching, operating cadence, and performance expectations.

About you

• 7+ years of experience in Customer Onboarding, Professional Services, Implementation, or a similar customer delivery function within B2B SaaS.
• 3+ years of direct people-management experience leading experienced implementation or onboarding professionals.
• Demonstrated experience managing a portfolio of complex enterprise customer implementations, with accountability for delivery quality, customer outcomes, capacity, and risk.
• Strong people leader with a track record of coaching experienced professionals, managing performance, and developing future leaders.
• Strong executive presence and demonstrated ability to lead difficult customer conversations and high-stakes escalations.
• Excellent operational judgment, including the ability to distinguish between an individual project problem and a systemic delivery issue.
• Demonstrated ability to build scalable processes and operating rhythms in a fast-changing environment.
• Strong cross-functional leadership skills and the ability to influence Product, Engineering, Sales, Support, Alliances, and other stakeholders without direct authority.
• Strong analytical skills and comfort using data to understand portfolio health, capacity, performance, and emerging risks.
• Excellent communication, prioritization, problem-solving, and decision-making skills.
• Detail-oriented and well organized, with the ability to maintain strategic perspective while managing a complex delivery portfolio.
• Ability to operate effectively in a fast-paced, deadline-driven environment.
• BA/BS in a related field or equivalent practical experience.
• Experience leading complex fintech, payments, ERP, or financial-technology implementations.
• Experience working with implementation partners or systems integrators is a plus.
• Experience leading teams through AI, automation, or significant delivery-process transformation.
• Familiarity with Salesforce, project-management platforms, and ticketing systems such as Jira.
• Experience operating in a high-growth SaaS environment.
• Experience partnering closely with Product and Engineering organizations to resolve systemic customer-delivery challenges.

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Conveniently located close to transit
• Phone/internet allowance
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Base Salary Range: $120,000 - $150,000 CAD annually.

Bonus: Target bonus is 12.5% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $135,000 - $168,750 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate’s unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

Our Mission

Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it” - a mission to which we are constantly committed.

Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance.

AI Use We may use artificial intelligence and automated systems (collectively “AI”) to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti.com.

Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

Job Candidate Privacy Notice | Tipalti

www.tipalti.com/privacy/job-candidate-privacy-notice/

Hi, we’re Oscar. We’re hiring a Program Lead, Payor Connections/Interoperability to join our Risk Adjustment team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

As a Program Lead, Payor Connections/Interoperability, you will be a key owner of an important interoperability initiative, the Program Lead will represent the needs and interests of the Risk Adjustment team. This new role is for you if you thrive with ambiguity and autonomy, and are comfortable building an end-to-end process! You will work with internal and external Oscar partners to ensure accurate acquisition of healthcare data from multiple provider systems.

You will report into the Director, Risk Adjustment Retrospective.

Work Location: This is a remote position, open to candidates who reside in: Arizona, Florida, Georgia, Illinois, Iowa, Kansas, Michigan, Missouri, Nebraska, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas and Virginia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote

Pay Transparency: The base pay for this role in the states of New Jersey and New York is: $101,844 - $133,670 per year.  The base pay for this role in all other locations is: $91,659 - $120,303 per year.  You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities:

• Lead interoperability projects with provider outreach
• Develop relationships with provider group partners and vendors
• Create and maintain project plans
• Help develop operational strategy and market approach
• Collaborate across the organization to identify actions to achieve improvements and monitor initiative impact
• Direct the testing and validation of data connections to ensure compliance and functionality
• Oversee the creation and maintenance of essential operational dashboards, and update and enhance them as our user’s needs evolve
• Track development progress, resolve issues related to data quality or integration, and ensure continuous improvement in interoperability programs
• TEFCA subject matter expert
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• 3+ years of work experience in health care operations or health insurance; working directly with provider groups
• 2+ years of experience in delivering interoperability projects / programs
• In depth knowledge of TEFCA
• Strong analytical skills

Bonus points:

• Risk Adjustment experience
• Basic SQL or BQ query writing experience

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraudhere.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care – an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.